Shipping Policy
Where we ship
Orelia ships within the United States only. We do not currently ship internationally.
Processing time
Orders are dispatched within 1–2 business days of being placed. Orders placed on a weekend or public holiday are processed the next business day.
Delivery time and cost
- Free Standard Shipping — free on every order. Typically arrives 5–12 business days after dispatch, with tracking.
- Express Insured Shipping — $5. Typically arrives 2–5 business days after dispatch, with tracking.
Delivery windows are estimates, not guarantees. Carrier delays, weather and peak periods can add time.
Tracking
You'll receive a tracking number by email as soon as your order ships. If it hasn't arrived within 24 hours of that email, check your spam folder and then email us. You can also use our Track Order page.
Shipping Protection
Shipping Protection is an optional $5 add-on. It is not selected by default — you switch it on yourself in the cart before checkout, and you can switch it off again at any point before you pay.
With Shipping Protection: if your parcel is lost, stolen, or arrives damaged, email us with your order number and a photo where relevant. We'll send a replacement or refund you — usually within two business days, with no carrier claim to file.
Without Shipping Protection: parcels are still fully tracked, and we'll still help you — we open a claim with the carrier on your behalf. Replacement or refund follows once the carrier completes its investigation, which typically takes 2–4 weeks.
Either way we won't leave you with nothing. Protection buys speed and saves you the paperwork; it does not buy you cover you'd otherwise be denied.
Wrong address
Please check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or undeliverable, we'll refund the order less any shipping cost we incurred, or reship it once you confirm a corrected address.
Questions
Email support@tryorelia.com, Monday to Friday, 9:00am – 5:00pm Central.